Offline Reviews

From inquiry to delivery is very satisfactory

Extremely friendly, knowledgeable and right there by my side to make sure everything worked out well.

the entire process was smooth

Donna is AWESOME!! Also, I am so impressed with your company's professionalism!! I will continue to refer my clients to your company!!

My coins were ordered and delivered in a very timely manner

I enjoyed dealing with ITM over the years. Thanks for everything.

Everything that Tom said would happen happened.

No rush or hassle process with my representative. Given a sample of options & reasons for each option. Easy dealing with personal check payment.

Negotiations went well, and the price was good. My contact, Ben Logan, was personable, knowledgeable and courteous. A couple of hitches with delivery: I did not receive any notice of the delivery window, that is, what day the shipment would be delivered. And, instead of FedEx overnight, delivery was by armed messenger, which I stated I did not want.

Keely made the whole experience very ez

Nate Batiste was excellent, he was very transparent with our transaction. He educated us about metals and how the process works, he showed us how much the metals are worth, how much markup we were paying etc... He was a joy to work with. Thanks Nate!!!

Matt was outstanding as usual.

Fernando is very friendly, and informative.

Great service and free counseling

Fair, secure and timely transactions.

Delivered as promised, FedEx tracking was mostly accurate. Packaging was discreet so it wasn't obvious what was inside. Silver weight and purity exactly as specified.

Ben is very professional, yet easy to connect with. I enjoy working with him.

I received my items in timely manner

Thank you so much. There was an issue with delivery and you guys took care of it. I thank you so much for all your help.

Always great information and service

The process was very smooth thanks to our agent Josh. The education is invaluable.

Donna was very good at educating me in gold.

Lauren was awesome to work with. She is very knowledgeable and helpful.

Itm. Is company that I trust , I have bought metal from them ; also I have , and will , continue to tell people about this company

The time was taken to help understanding. Pleasant personal. Very good service.Thank you.

Professional and friendly service! Discreet packaging and fast shipping. Excellent products. Smooth ordering and delivery process from beginning to end. Keely is fantastic and goes above and beyond to provide a great customer experience.

Promised delivery of physical silver and gold.

I never pick 10 the first shipment was delayed but not by ITM it was the shipping system at fed ex.

My experience with ITM has been exceptional. From Daniela's interviews to my recent order with Fernando, the entire process has been informative and professional. I look forward to doing business with them for many years to come.

Donna was awesome in her teaching and answering all my questions

Thus far, ITM has delivered on their products as advertised.

ITM Trading provides excellent service, education, guidance, insight, daily videos on current events, honesty, and safety. Great company and customer care

Excellent customer service, communication, and information.

Good experience with Eric Rich

I enjoy the educational aspect provided by Taylor and Daniela as well as was/is provided by Fernando Grijalva which served to enable me to make a good informed purchase I am pleased with.

Integrity and service. they delivered without any hassle or unexpected dealings. And, their agent service was timely and informative with a side of personality.

Great service!

Good support thanks Ben

High quality service and product. Nate is top shelf. He walked me through the process. I have recommemded ITM to multiple contacts. I have found my trading co.

Everything went extremely well from initial contact with Fernando, he listen to me,and was very informative and was the reason I had no need to contact another seller. Even his follow up was welcomed as I was in sales for 49 years and he check all the boxes of a great salesman.

Good customer service

I had great discussion before investing. Although it was my first purchase I felt more informed after the discussion in had with ITM. Thank you.

ITM trading was very helpful and informative with rolling over a 401K to a IRA backed by precious metals. I had no idea on how to make this happen so ITM Trading was referred to me by a friend. And They made it possible to accomplish this task.

Efficient and accurate. I am your loyal customer.

Keely did a great job orienting me on how to do it. Thank you very much.

Eric is responsive, thorough and diligent. He is patient & so willing to educate me. I am grateful for the guidance!

Excellent support by Tom

Friendly, professional, great communication, expert advice

As usual, service was excellent from the beginning of talking to my agent, getting advice and suggestions, from ordering, and receiving both packages went very smoothly and very professionally

Stan Roberts is a big part of my comfort in partnering with ITM Trading.

Full disclosure and a good business model

Rapid delivery. Trouble free purchase.

Eric is so attentive and responsive! His extensive knowledge has been extremely helpful to me. He made it easy to do business with ITM. Additionally, I am SO GRATEFUL to ITM for all of the education you offer up freely to anyone who will listen! Great job everyone. Merry Christmas!

Simply put, its a very positive experience. The expert is very professional and knowledgeable; but as an investment or a protection, the result is extremely important. By choosing 9, I also chose to leave it to time before I recommend to anybody else. Hopefully very soon!

This is my 2nd order with ITM. very satisfied with your service from start to finish

Stan Roberts is very customer friendly, and I am glad he picked up the phone that day when I called asking for a silver purchase. He gave me his direct phone # and email address, and has been 1000% helpful after my purchase with questions. Thank you Mr. Roberts!

The service was great. I originally wanted bullion, and I allowed Eric to talk me out of it. He may well be right, but since then I've purchased bullion as well. I appreciate his input. I asked him for it. The mark up was just a lot more.

My purchase was what one would expect from professionals!! Fernando was very knowledgeable..

We have learned a lot from Josh and appreciate his insights, guidance, an strategic thinking. ITM Trading has done well with all aspects of our orders. Thank you!

Liz was great. Everything went smoothly.

Matt has continued to do an outstanding job

I was provided valuable information including various options available.

Your buyback at less 28% of over priced coins. Thats not told to you until your sale is finalized. The chart in you brochure of 10k & 53 years later its 1.2m is 9.5% per yr growth which is unheard of. After 5yrs I needed to sell & 28% of going price i would still be behind on my org purchase. I've learned an expensive lesson. Don't trade with ITM Trading

Well, Nathan knows I am someone who relies heavily on his guidance; the thing is, I have just never known that much about the world of finance/money, and I do plan on taking some time to get more acquainted with it all, but because things are changing so rapidly on the world stage, I needed to find someone I could trust. I found just that with Nathan and ITM. Sincerely, Philip Palmer

Customer service is always excellent

Fast and secure.

Donna was very knowledgeable, patient and convincing. She helped me figure out what I needed to make my decisions, and she came across as trustworthy.

Outstanding knowledge of the products. Great customer service. Everything was delivered as promised

Education was amazing - attention and fast response time !!!!!

The gold bullion coin was more than I expected. It was graded MS-68. I will look in the red book of U.S. coins and check list value. Most likely the value needs adjustment for recent gold spot price appreciation. Thank you for the first rate service.

My ITM partner, Liz, shows a genuine interest in what I want to accomplish. Shipments are secure and timely.

As always, great professional and empathic service! Ben goes out of his ways to answer all my questions.

because of my multiyear experience with ITM

Tim was great. Very informative, knowledgeable and helpful. Thanks again

My son chose it for me

Appreciate Matt's prompt & knowledgeable communication!

My first time ever purchasing precious metals. I must say Tom was extremely nice and knowledgeable. He confirmed that I was on the right track with my decision to diversify.

Ease of purchase and you postponed delivery until I would be in town…arrived safely and coins were beautiful!

I have no problems getting someone on the phone if needed. The company has always delivered and on time. What's not to like.

We have purchased from ITM two times, both transactions went smoothly, quickly and SAFELY! Thank you so much for your direction and advice! Bless you all

ITM supports the education of its customers with good videos.

You push Numismatic coins instead of bullion. That is a red flag.

With all my interactions with ITM & Ben, they have always provided clear explanations and reasons for their investing methodology & selected recommendations. Additionally ITM has always been very professional, ethical and honest regarding transaction details and requirements. A welcome difference in today's financial environment.

Easy to order. Received the correct order. Tom is always there if I need help!

Eric has been so patient with me as I learn about real money. ITM is amazing at educating and making resources available to me. It is easy to make purchases and the shipping was quick and on time.

Another superb job by Matt Taub

Donna is an excellent salesperson who explains everything clearly. I was able to track my order and received it quickly.

I was very encouraged with Elizabeth and the way she kept after me and to help me and my family prepare for what could be a difficult financial future. I am very pleased with the genuine concern she has for me to get ahead, and stay in front of a possible crisis in the economy.

EASY to buy. Website is easy to use. Thanks!

Great service

ITM is professional and open to us and what we need as well as directing us in our purchases. Friendly, personal and educational as well. I also believe they present their research very well. I delt with an experienced person and not a machine. I also felt there was honesty. Great experience and am looking forward to more purchases.

Working with Matt Taub was incredible as he kept me informed about everything and we were able to work through my moving and delivery. Also, we have some things in common so we talked a little and I actually consider him my golden silver friend

My experience with ITM Trading was very positive from the Introduction of the company by your informative and most helpful Representative, Liz Rich, to the final shipping process. Everything went smoothly and I am very pleased with what I have received. Much appreciation to Liz for her expertise and recommendations to suit my current needs. The company booklet is informative, and I gained vital initial knowledge to get me started as a novice Investor in gold and silver.

Ben Logan is extremely helpful and professional. Ben has outsatanding customer service skills and provides great information without pushing any products unless I request it. P.S... he deserves a raise:)

I chose 9 because I really appreciate the help, clarity and respect given me. Because I have no experience with any other company I can't give a 10.

What can i say you don't already know? Matt is the best.

I love working with Ben. He is very knowledgeable and helpful.

Friendly and trustworthy customer support. Nathan is a gem to work with. He’s down to earth, friendly and easy to reach and answers all my questions.

Matt was great to work with and the process was easy. Received the order today. Will recommend ITM to others. Jeff Mashburn

I’ve been associated with ITM for quite a few years and really appreciate all of your help building my portfolio. Thank you again.

Ease of ordering and customer service

Fernando's patience with my unending questions. The fulfillment process was exactly as expected. The products were packaged well.

All of my purchasing experience have been great.

We were confused about payment options and they were very helpful in sorting that out. We've used ITM for years and have always been satisfied.

All goes as planned and promised, that simple. Easy process, good support (like from Stan), etc.

I like your approach of educating the customer about metals first. Many other companies I’ve talked to are simply taking orders. There’s too much money at stake to go blindly into it.

Fernando called me personally to let me know that my silver purchase had just shipped to me. How nice it was to have this personal connection, in addition to the standard email notices. Thank you for the extra and personal measure, it is appreciated and stands above others in the industry.

They are very knowledgeable about the products they sell. And help in any way possible.

Once again, incredible service. Thanks. Looking forward to my next purchase.

I came to ITM as a metal holder, but wanted a professional to examine my portfolio. Liz helped me adjust my holdings and get me into the right spot! Everything was handled remotely via shipping (very simple process and they will guide you through everything). Highly recommended!

Nathan was great to work with. We didn't know much about what we were doing or how to choose what was right for us. Nathan's knowledge and approach help us to understand and make the right choice for our situation. Highly recommend him! Thank you Nathan!

Ben Logan has been nothing but professional, knowledgeable and very friendly! he always returns calls on a very timely manner and does any research I request in order for me to make the best purchase possible!

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The knowledge and experience your team has is amazing. I learned so much from the videos and what Donna shared with me. I also knew I could trust my future in your company’s hands.

Very fast delivery...

Quick, easy, convenient! Thanks!

Nate was super helpful and communicated with me throughout the entire process! I felt confident each step of the way.

Great conversations with Tom, and explanation of the program.

Love your local here in Golden Phoenix. Building &Thriving in the ZingZangZone!

I started investing with ITM Trading about five years ago working with Stan Roberts and as usual it's always a pleasure doing business with Stan as he's not just a business as usual type person but also a friend and we get to talk about other things besides just investing and business. But also when it comes to his clients he goes above and beyond to get you the best deal he can.No sooner did we close the deal and already I have my gold coins within a few days. I know he's semi retired but I hope he plans staying on board in the years ahead. Again always a pleasure. Thanks for your advice and help Stan . Stay well and safe to all of you. Charlie Ketz

Everything in the entire process was clean, and efficient. Shipment arrived on schedule.

Excellent

The order and shipping process was smooth and efficient.

I worked with Fernando through my entire experience with ITM Trading. He was extremely informative and thorough the entire time from start to finish. He always followed up and was always available when I had questions. When I began this process I knew absolutely nothing about gold but after working with Fernando I now feel very informed and satisfied with my decision to purchase gold in order to hedge my portfolio. I learned a lot from the YouTube videos from ITM Trading as well. Daniela Cambone and Taylor Kenney do an outstanding job with keeping their audience up to speed on current economic events dealing with gold and monetary systems globally. ITM Trading as a whole has been a pleasant experience the entire time and I will continue to do business with ITM in the future.

The salesman Ben Logan has been very informative and helpful

The sales team is knowledgeable and friendly.

Fantastic experience. I started out buying 1883 coins, but when the deal fell through Matt found something that I like even more: a unique 1881/0 double strike. Matt is a wizard!

Easy to work with and everything is based on facts.Nate B does not pressure anything and he keeps it light and simple.A matter of fact I told Nate that I trusted him as much as my father.

Another outstanding job by Matt

Lauren Reed was extremely helpful.

Matt was informative, patient, and relatable. He educated me on the pertinent information needed to allow me to make a sound decision regarding what investment was best suited for my situation, without the pressure of hard sales tactics. Communciation was clear and Matt was always available via email, text, or a phone call. I look forward to contiued trading with ITM.

promt and professional service.

Fernando makes it easy.

I can’t thank Eric enough for all his help, great service and knowledge of the product's

I have been buying from ITM since 2021 and been dealing with Eric Rich since that time. Very happy with the advice and service.

Friendly, fast service, always got back to you when asked.

Our initial journey into buying gold and silver was an excellent experience. Mike Grossman did outstanding job explaining aspects of investing in gold and silver and answering our questions. Mike is very patient, courteous, we never felt pressured to buy. First purchase was excellent. Coins were delivered securely as Mike explained. Highly recommend ITM Trading. Excellent website with many informative videos.

Always have had a great experience with whom had worked/works with me. No rushing conversations. Staff acts they have all the time in the world to assist myself. Do not hesitate to call ITM

Ben is a great person to work with and always takes care in considering what would be the best addition into my portfolio.

Expert Gold & Silver Analyst to Educate, Develop a Custom Strategy, Excellent Selection of Coins, Free & Guaranteed Shipping.

If excellence is your goal, you've surpassed it. It's because of your business model, staff and vision that I can go out among my family and friends and be able to address with fact-based knowledge the role that precious metals play in our world today.Truth be told. I can only recommend ITM because there is nothing out there like ITM.

Mike G has been very helpful in the past and most recently this past week answering all my questions helping me to understand the market.

Ad by mail... I called to ask about Gold and silver investments..

Good work. Matt has been providing great customer and sales support. Very helpful. The past 4 coin purchases were delivered without any problems. One suggestion: I'd recommend that the printed receipt that is delivered with the coin also include the purchase price, unless there is some important reason for excluding this information.

Everything is so,so simple....

Service sale and transaction went very smooth and professional

It was recommended to me

The transaction went very well

Excellent service from the get go! Ben Logan took the time to educate me before making my decision. Top notch service received from ITM trading.

Matt took the time to answer my questions and to follow the process through. From the sale to delivery. Thanks