Frequently Asked Questions

Answers to common questions about our review sources and verification, plus clarification on points customers often ask about.

Common Concerns

Why do some suggest that ITM charges higher premiums?

Some coins have intrinsic value above and beyond their spot price due to rarity and quality, and they trade on a different market than the COMEX. The coins themselves hold higher premiums due to their value. This can be verified by many credible third parties like NGC and PCGS.

Does ITM Trading pressure customers into buying?

ITM Trading's mission is to empower its clients with the knowledge and resources they need to make confident, well-informed decisions, never to manipulate or pressure.

Why does ITM recommend certain coins over generic bullion?

Recommendations depend on a customer's individual goals. Some products are chosen for liquidity and proximity to spot, while others are selected for their rarity, condition, or potential for value beyond the metal content. The right mix varies from one customer to the next.

About These Reviews

Where do the reviews come from?

Reviews come from public review platforms (Google, BBB, and Shopper Approved) and direct customer feedback collected after transactions through Delighted (post-purchase NPS surveys) and SurveyMonkey questionnaires.

Are these reviews verified?

Reviews are sourced from public platforms and internal customer feedback records when available.

How often are reviews updated?

Review data is reviewed and updated on a recurring basis.